Frequently asked questions
Straight answers about applications, pricing, documents, support and account security.
How do I choose the right business structure?+
The right structure depends on ownership, liability, fundraising plans, expected turnover and recurring compliance. Our service pages explain the common fit, and you can speak with an expert before starting.
Are government charges included?+
We show professional fees and estimated government charges separately. Exact government fees can depend on authorised capital, state stamp duty or applicant type.
When does the timeline begin?+
Timelines begin once payment, required information and usable documents are received. Government processing times can vary, and we’ll show any external delay in your dashboard.
Can I save an application and finish later?+
Yes. Draft applications can be saved so you can return with missing information or documents.
Who can see my documents?+
Only you, authorised administrators and team members assigned to your application can access them. Access is enforced in both the application and storage security rules.
How will I receive completed documents?+
You’ll receive a notification and can download final certificates, acknowledgements and invoices from your dashboard.
Can I cancel a service?+
Cancellation and refund eligibility depend on whether professional work or government filing has begun. Please review the refund policy or contact support.
Can I delete my account?+
Yes. You can request deletion from your profile. The account enters a 7-day recovery period before scheduled deletion.
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Choose a service or speak with a compliance expert.